Privacy Policy

1. Information We Collect

We collect the following types of personal information when you use our website or services:

• Identity information: First name, last name
• Contact information: Email address, phone number (mobile)
• Health-related information: Nutrition goals, health objectives voluntarily shared during consultations
• Technical data: IP address, browser type, pages visited, time on site (via cookies and analytics tools)
• Communications: Messages exchanged via SMS, email, or chat related to your service requests

2. How We Use Your Information

We use the personal information we collect for the following purposes:

• To schedule and confirm nutrition consultations
• To deliver personalized nutrition plans and follow-up communications
• To send SMS messages to users who have explicitly opted in (see Section 3)
• To send transactional emails related to your service
• To improve our website and service quality
• To comply with legal obligations

We do not use your information for automated profiling, credit scoring, or any purpose unrelated to the services you requested.

3. SMS Opt-In and Messaging

Who sends messages: novahealth global llc, operating as SlimTherapy (5830 E 2nd St, Ste 7000, Casper, WY 82609).

How you opt in: You may opt in to receive SMS messages by checking the consent checkbox(es) in our website opt-in form at https://novanutritionglobal.com/inicio. Consent is voluntary. Submitting your phone number does not automatically enroll you in SMS communications.

Types of messages: We send two types of SMS:

• Non-marketing (Customer Care): Appointment confirmations, consultation reminders, nutrition plan follow-ups, and responses to your service inquiries.
• Marketing: Special offers, discounts, and service updates — only if you checked the marketing consent checkbox.

Message frequency: Message frequency varies based on your interactions and service stage. You may receive between 1–8 messages per month.

Msg & data rates: Standard message and data rates from your mobile carrier may apply.

To opt out: Reply STOP to any message at any time to unsubscribe from all SMS communications. You will receive a final confirmation message.

For help: Reply HELP to any message or contact us at [email protected] or 561-594-9408.

No sharing of SMS data: We will not share, sell, or disclose your mobile phone number or SMS opt-in consent to any third party or affiliate for their marketing purposes. This data is used exclusively to communicate with you about the services you requested.

4. Cookie & Tracking Practices

Our website uses cookies and similar tracking technologies to:

• Maintain session continuity and form data while you browse
• Analyze website traffic and user behavior (via analytics tools such as Google Analytics)
• Improve website performance and user experience

You can control cookie preferences through your browser settings. Disabling cookies may affect some site functionality. We do not use cookies to collect sensitive personal or financial information.

5. Data Security Practices

We take the security of your personal information seriously. We implement the following measures:

• SSL/TLS encryption on all data transmitted through our website
• Access controls limiting data access to authorized personnel only
• Third-party platform security through our CRM and communication providers
• Regular review of data handling procedures

While we take reasonable measures to protect your data, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

6. Your Rights & How to Exercise Them

You have the following rights regarding your personal information:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal data, subject to legal obligations
• Unsubscribe from SMS: Reply STOP to any SMS message at any time
• Unsubscribe from email: Click "unsubscribe" in any marketing email
• Data portability: Request your data in a commonly used format

To exercise any of these rights, contact us at: [email protected]

7. How We Share Your Information

We do not sell, rent, or trade your personal information. We may share data only in the following limited circumstances:

• Service providers: Third-party platforms we use to operate our business (e.g., CRM, scheduling, email), bound by confidentiality agreements
• Legal requirements: If required by law, court order, or government authority
• Business transfer: In connection with a merger or acquisition, with notice to users

We do not share mobile phone numbers or SMS opt-in data with third parties for marketing purposes under any circumstances.

8. Children's Privacy

Our services are intended for users 18 years of age or older. We do not knowingly collect personal information from anyone under 18. If you believe a minor has submitted information to us, please contact us immediately at [email protected] and we will promptly delete it.

9. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The updated policy will be posted on this page with a revised "Last Updated" date. Continued use of our services after updates constitutes acceptance of the revised policy.

10. Contact Us